Privacy Policy

Effective Date: 11/01/2024
Last Updated: 01/18/2025

Home Overhaul (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with our SMS and MMS messaging services. By using our services, you agree to the terms outlined in this policy.

Information We Collect

We collect information when you sign up for our SMS services, opt in to receive messages, or otherwise interact with us via text messaging. The types of information we collect include:

Personal Information: Name, phone number, email address, or other details you provide.
Message Content: Any messages you send to us or responses to our communications.
Opt-In and Consent Records: Details about your consent to receive messages.
Technical Information: Metadata associated with your use of our SMS services (e.g., timestamp, carrier information).

How We Use Your Information

We use the information we collect for the following purposes:

To send transactional and informational SMS/MMS messages, including:
- Order confirmations and updates.
- Appointment reminders.
- Alerts or notifications related to your account or purchases.
To send marketing messages (if you have opted in).
To respond to inquiries and provide customer support.
To comply with legal obligations and carrier requirements.

Your Choices

Opt-In

By providing your phone number and consenting to receive messages, you agree to receive SMS/MMS messages from Home Overhaul. Message frequency varies based on your interactions.

Opt-Out

You may opt out of receiving messages at any time by replying STOP to any message you receive from us. After opting out:

You will no longer receive messages unless you opt in again.
We will send a final confirmation message to confirm your opt-out.

Help

If you need assistance, reply HELP to any message, or contact us directly at:

Message Frequency and Charges

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier plan. Please check with your carrier for details.

Data Sharing and Security

We do not sell, rent, or share your information with third parties for their marketing purposes. We may share your data with:

Service Providers: Third parties who assist us in delivering our SMS services (e.g., messaging platforms or carriers).
Legal Authorities: When required to comply with legal obligations or to protect our rights.

We implement appropriate technical and organizational measures to safeguard your information.

Children’s Privacy

Our SMS services are not intended for individuals under 13 years of age. We do not knowingly collect information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Terms of Service

For more details about using our SMS services, please refer to our Terms of Service.